Step 1: Click on 'Tools.'
Step 2: Select 'Internet Options.'
Step 3: Select 'Privacy'
Step 4: Click 'Settings'
Step 5: Type in www.121livehelp.com in the Textbox
Step 6: Click 'Add' And 'Ok'
Step 7: Click 'Ok' Again
Step 8: Now Click The Live Help Button Again
Thanks,
121 Limited, IT Department